Shipping + Returns

Please expect order delays with the ongoing Coronavirus pandemic. We've been advised by our couriers that an increase in parcel volumes coupled with staff absence, may result in a delay with deliveries.

At Só Soy, we will never purchase plastic material to pack your orders with. Any bubble wrap or similar material you might receive, will have been reused from our supplier orders. We almost always use biodegradable packing peanuts with every order - these are easily dissolved in running water and aren't harmful to the environment.

 

UK Shipping

We currently use three shipping providers, depending on order weights (Royal Mail/ParcelForce or FastWays Courier).

Please note, for some larger orders we may split your products between 2 or more parcels.

If you'd like to use an alternative shipping provider, please send us an email at hello@sosoy.co.uk

 

ROI Shipping

For ROI orders we've introduced a flat shipping rate of £5.95 and FREE ROI Shipping when you spend £50 or more. We use Fastway Couriers who aim to deliver the next working day tracked.

If you'd like to use an alternative shipping provider, please send us an email at hello@sosoy.co.uk

 

International Shipping

We currently use two shipping providers, depending on order weights. Your order weight will be calculated at the checkout, and available shipping services will be listed automatically; either with Royal Mail or Parcelforce.

If you'd like to use an alternative shipping provider, please send us an email at hello@sosoy.co.uk

Please note that all shipments outside of the EU may be subject to Import Duty / Tax / VAT. As we have no control over these charges and cannot predict their amount, additional charges must be paid by the recipient. We will not be held responsible for the payment of Import Duty / Tax / VAT under any circumstances, and such charges are not included in the purchase price of Só Soy products.

 

Returns

Unhappy with your item? We promise to refund any item you are not completely happy with, within 14 days of receipt. Refunds will be credited to your account via your original payment method, once we receive your item in its original packaging, unused and in a saleable condition.

Email us at hello@sosoy.co.uk and we'll be in touch with instructions to start the refund process.

Please note, it is the buyer's responsibility to pay for returns postage, and shipping costs are non-refundable. As we can only guarantee a refund once we receive your item, we recommend using a tracked postal service. We also recommend taking care to wrap fragile items carefully, as we can't process returns for items that are damaged on their return to us.

Unfortunately we are unable to offer refunds or returns on sale items or for any purchases older than 14 days.

This returns policy does not affect your statutory rights.